Products
Our platform delivers comprehensive solutions that empower businesses to create breakthrough experiences, ranging from multi-channel messaging services and mobile telecommunications to travel solutions and specialized applications.
Effortless Passenger Check-In via Message
Deliver instant check-in links, updates and boarding passes directly to a passenger’s preferred messaging channel-making travel smoother, faster and more connected.
BLUECOM: The Power Behind Digital Communication
1000 +
Mil RCS messages delivered
10000 +
B2B partners
200 +
Product coverage (countries)
500 +
Cellular networks
The Challenge for Airlines & Travel Operators
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Long queues, manual processes and desktop-centric workflows raise costs and frustrate passengers.
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Passengers expect mobile-first experiences and want to complete check-in on their phone, without extra steps.
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Disconnected channels and limited messaging reach lead to missed engagement opportunities and lower pre-travel check‐in rates.
Travel operators need a smarter, messaging-first solution to drive check-in completion and improve the traveler journey.
The Solution – CEP Bluecom for Message-Based Check-In
CEP Bluecom enables airlines and travel operators to simplify passenger check-in through direct, personalized messaging. By automating check-in links, updates, and boarding passes across channels like WhatsApp, SMS, Viber, and RCS, it delivers a faster, frictionless travel experience-boosting efficiency and passenger satisfaction.
With CEP Bluecom you can:
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Send personalized check-in links, boarding passes, and real-time updates through WhatsApp, Viber, SMS, RCS or preferred messaging apps.
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Automatically switch channels if one fails (e.g., fallback from WhatsApp to RCS) to maximise passenger reach.
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Deliver post-check-in messages: gate information, baggage updates, service offers—keeping passengers informed and engaged.
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Reduce manual check-in work, optimise staff deployment, and enhance the mobile-first passenger experience.
Multi-Channel Fallback
If primary channel fails, automatically switch to SMS or alternate channel to ensure delivery.
Simple Integration
Plug into booking, check-in and CRM systems with APIs-no complex overhaul required.
Messaging-First Check-In Links
Send direct check-in link via WhatsApp, SMS or RCS-straight to the passenger’s device.
Real-Time Boarding Updates
Share gate changes, zone alerts, baggage info or delay notifications instantly.
Passenger Profiling & Context
Leverage passenger data to personalise messages and recommend relevant services.
Analytics on Check-In Rates
Track open ratios, link clicks, check-in completions and channel performance.
Benefits for Airline Teams
Empower airline teams to automate check-in communication, reduce counter traffic, and improve passenger flow. CEP Bluecom enhances operational efficiency, increases online check-in rates, and ensures every traveler stays informed and connected throughout their journey.
BLUECOM MEDIA
Who we are
By pioneering global connectivity solutions, BLUECOM MEDIA leads the new generation of digital transformation with a suite of products designed to revolutionize communication and compliance across borders. Every offering reflects our unwavering commitment to excellence for Enterprise, IoT, Mobile Operators, Financial Institutions and many more global businesses.
RCS
Rich communication for branded messaging
Viber
Customer care and marketing channel
Zalo OA
Customer communication and automated notifications
Global customer support and engagement
SMS Brandname
Branded text messaging to customers
Facebook Messenger
Social media customer interaction and support
CEP
Omnichannel customer engagement platform
RBM
Rich Business Messaging for advanced communication
eSim Singel
Travel eSIM for short business trips
eSim Daily
Flexible daily eSIM for travelers
eSim Boss
Premium eSIM plan for business leaders
eSim Hostpot
Shared eSIM connectivity for groups
eSim Nonhkip
Long-stay eSIM plan for vacations
Roaming Data
International data service for roaming users
eSim VIP
High-speed eSIM plan with large data volume
Umbalena
Educational and reading app for children
Fsel
Omnichannel e-commerce sales platform
FitFlex
Fitness and personal wellness application
Booking Hotel
Online hotel and resort booking solution
Insurance
Digital insurance management platform
Airlines
Online flight booking and customer service
Tourism
Smart travel and hospitality ecosystem
Explore our use cases
Explore our Embedded Telco use cases based upon your industry.
Bank and Fintech
Retails and CVS
Travel tourism
Airlines
Education
Bank and Fintech
The Customer Engagement Platform (CEP) streamlines digital processes and enriches customer 360° insights. With smart payment integration—including real-time payments, e-wallets, and API-based services—CEP ensures compliance, scalability, and seamless interoperability across banking and fintech ecosystems.
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Retails and CVS
The Retail Customer Experience Solution unifies in-store and online engagement with omnichannel communication, intelligent chatbots, and real-time data integration. By streamlining customer journeys and enabling proactive post-purchase care, it enhances loyalty, reduces returns, and drives revenue growth across modern retail ecosystems.
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Travel tourism
The Customer Engagement Platform (CEP) enables tour operators to deliver seamless customer journeys through omnichannel engagement, intelligent chatbots, and API-ready integration. With value-added services such as travel eSIM and personalized tour products, the platform drives upsell and cross-sell opportunities, enhances customer care, and builds long-term loyalty across the travel ecosystem.
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Airlines
The Customer Engagement Platform (CEP) streamlines passenger journeys with online check-in and travel procedures via omnichannel messaging, reducing airport counter load. By enabling cross-sell of in-flight services, proactive notifications, and seamless customer care across channels, the platform enhances convenience, strengthens loyalty, and maximizes ancillary revenue opportunities.
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Education
The Customer Engagement Platform (CEP) empowers institutions to streamline admissions and student engagement through omnichannel messaging. With intelligent chatbots and seamless LMS integration, it simplifies recruitment, enhances accessibility, and ensures consistent communication across the entire education journey.
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